1. During your trip
If something happens:
Inform us as soon as possible via our website
Share photos and a clear description of the issue
This helps us support you quickly and avoid further damage.
2. At return
When you return the camper:
We inspect the camper together
Any damage or missing items are discussed
3. Assessment of damage
If damage is identified:
We assess the situation
If needed, we obtain repair quotes
Costs are based on repair or replacement
4. Use of the deposit
The deposit is used as security for the excess per incident
If there is damage, (part of) the deposit may be withheld
If there is no damage, the deposit is released
5. After the return
If everything is clear, the deposit is released
If further assessment is needed, we will follow up with details
Good to know
Always report damage during your trip
Do not arrange repairs yourself unless instructed
We aim to handle everything transparently and fairly
Still have questions?
Feel free to contact us via our website or browse the Help Centre for more information.