Step 1: Stay calm and check the basics
Before anything else, check:
Is the camper switched on (main power)?
Is the battery charged?
Are water or gas supplies turned on?
Many issues are caused by small things like switches or empty tanks.
Step 2: Select your camper type
To get the right instructions, choose your camper:
VW T6
Fiat / Weinsberg
Not sure → check your booking confirmation or ask us via our website
Each camper works slightly differently, so it’s important to follow the correct guide.
Step 3: Follow the troubleshooting guide
Once you’ve selected your camper:
Follow the steps in the guide
Most issues can be resolved in a few minutes
Step 4: Still not working?
If the issue continues:
Contact us via our website (Joey)
Explain the problem clearly
Include photos or videos if possible
Urgent issues
For urgent situations (e.g. breakdown or safety concerns):
Contact our emergency number: +31 6 45420111
Then contact roadside assistance using the details in your rental folder
Good to know
Most issues are quick fixes
Do not attempt complex repairs yourself
We are here to help if you need us
Still have questions?
Contact us via our website or browse the Help Centre for more information.