1. Stop safely
Pull over to a safe location as soon as possible
Turn on your hazard lights
Wear a safety vest if you have one
Place a warning triangle if required
2. Assess the situation
Check if it’s a minor issue (e.g. warning light, flat tyre)
If unsure, do not continue driving
3. Contact us
Contact us via our website as soon as possible
Explain the situation and your location
4. Contact roadside assistance
Use the roadside assistance details provided in your rental folder
Follow their instructions
5. Wait for assistance
Stay in a safe location
Keep your phone available
Follow any guidance provided by roadside assistance
Good to know
Do not arrange repairs yourself unless instructed
Keep all documents and communication
We will support you throughout the process
Still have questions?
Feel free to contact us via our website or browse the Help Centre for more information.