Cancellation timeline
0–30 days before pickup
No refund
The full rental amount, including extras, is non-refundable
We strongly recommend taking out travel insurance to cover unexpected changes.
30–60 days before pickup
50% refund of the total rental amount, including extras
More than 60 days before pickup
Full refund minus the non-refundable booking fee
Booking fee
The booking fee is always non-refundable, regardless of when you cancel.
No-show
If you do not show up to collect the camper and have not contacted us by 16:00 on the pickup day:
Your booking will be cancelled
The full rental amount, including extras, will be forfeited
How to cancel your booking
To cancel your booking:
Contact us via email
Include your booking reference
We will confirm your cancellation and inform you of any applicable refund.
Good to know
Refunds are processed via the original payment method
Cancellation terms apply to the full booking, including extras
Still need assistance?
Browse our Help Centre for additional guidance, or contact our support team via chat and we’ll be happy to help