Step 1: Open the exterior toilet hatch
Go to the outside of the camper and check:
☑ Is the toilet service hatch fully open?
☑ Is it unlocked?
The cassette can only be removed through the external hatch.
Step 2: Check the toilet blade position
Before removing the cassette:
☑ Make sure the toilet blade/flap is fully CLOSED
Important:
The cassette will often not remove correctly if the blade remains open.
Step 3: Check the release mechanism
Most toilets have:
☑ A release lever
OR
☑ A locking clip
Check:
☑ Is the release fully operated?
Do not pull excessively.
Step 4: Pull slowly and evenly
Try:
☑ Pulling the cassette slowly
☑ Keep it level
☑ Avoid twisting
Sometimes the cassette simply needs gentle alignment.
Step 5: Do not force it
Please do NOT:
✖ Pull aggressively
✖ Use tools
✖ Force the cassette
This can damage:
• Plastic runners
• Seals
• Locking systems
Step 6: Still not working?
Still need assistance? Contact us via our website chat and send:
☑ Photo of toilet area
☑ Photo of service hatch
☑ Short description of issue